Refund policy

 

Hello! Thank you for being part of the Green Kompass community. We hope that you enjoy wearing our gear. Please note that we are a small business and we request that you be mindful when returning items.

Orders can be returned or exchanged within 30 days of purchase. To be eligible for a return, your item must be in the same brand new condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. Any returns or items sent back in unsellable condition (or items labelled with final sale) will not be eligible for a return and will be sent back to the customer.

 

RETURN PROCESS
Once you begin a return process you will receive an email with further instructions. You must purchase a shipping label and drop it off at the nearest post office or shipping center (please note that we do not provide pre-paid return shipping labels due to cross-border restrictions and regulations).

Please allow 3 to 5 business days to process the return once we receive the items from you (please note that Green Kompass is not responsible for any lost returns). You will be notified via email once we have received the items and the refund has been issued!

To start a return, please log in to your customer portal and begin the return process on eligible orders and items or send us a message with your Name/Email, Order Number, and Reason for the return so we can process it accordingly.

EXCEPTIONS & NON-RETURNABLE ITEMS
We do not accept returns on final sale items or gift cards. Certain types of products cannot be returned: Pickleball Balls and Foam Balls are final sale. Please get in touch if you have questions or concerns about your specific item.

Please note that returns are only accepted in the United States and Canada. Other regions/countries are excluded from our return policy due to shipping & duty constraints set by other countries' shipping carriers and governing authorities.

DAMAGES AND ISSUES
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUND PROCESS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. It can take up to 15 days for your bank or credit card company to process and post the refund. If more than 20 business days have passed since we’ve approved your return, please contact us.