Refund policy


Hello! Thank you for being part of the Green Kompass community. We hope that you enjoy our gear. Please note that we are a small business and we request you to be mindful before testing and returning items.

Orders can be returned or exchanged within 30 days of purchase.

Return Conditions & Eligibility

  • Item must be in perfect, unused and resalable condition.
  • Item must be its original packaging and with original tags (if applicable).
  • Your return needs to be sent within the given time frame. Once we authorize your return, we will confirm a timeframe in which your return must be sent to us.
  • Please make sure your item meets all the return conditions above. Any returns or items sent back in unsellable condition (or items labelled with final sale) will not be eligible for a return and will be sent back to the customer.

Return Process and Good-to-know Information

  • You must organize shipping and cover the return shipping costs for your item (please note that we do not provide pre-paid return shipping labels due to cross-border restrictions, tariffs and regulations - you must bring the item to the nearest post office or shipping center).
  • If you paid delivery charges at the time of purchase, original shipping fees are not refundable.
  • We are free to accept or refuse a return if it does not comply with all of our return conditions.
  • In the event of a non-compliant return, your item will be returned to you at your expense OR once we evaluate the product condition you may eligible to receive a partial refund (please note that Green Kompass is not responsible for any lost returns).

To start a return, please log in to your customer portal and begin the return process on eligible orders and items or send us a message with your Name/Email, Order Number, and Reason for the return so we can process it accordingly. Please allow 3 to 5 business days to process the return once we receive the items; you will be notified via email once we have received the items and the refund has been issued!

Additional Information

  • Exceptions & non-returnable items - We do not accept returns on final sale items or gift cards. Certain types of products cannot be returned: Pickleball Balls and Foam Balls are final sale. Please get in touch if you have questions or concerns about your specific item.
  • Damages and issues - Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • Refund process - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. It can take up to 15 days for your bank or credit card company to process and post the refund. If more than 20 business days have passed since we’ve approved your return, please contact us.